Salty Lotus Frill Bottom

Made from 90% Polyester 10% Spandex

We want you to be happy with your online purchase! But just in case you’re not entirely satisfied with your selection we offer a 60 day exchange period and a 31 day return period.

We will gladly exchange or refund your purchase, excluding postage if it is not suitable and the following terms and conditions are met.

TERMS AND CONDITIONS OF EXCHANGES AND REFUNDS 

- Please email us with details of the issue and whether you would like an exchange or refund 
- Goods are still in a saleable condition, in their original packaging where applicable
- Any tags, labels and hygiene protectors are still intact 
- Items have not been worn, washed or damaged 
- Returned goods are accompanied by the original invoice - this is required to process a refund 
- Please make sure that swimwear bottoms are tried on over underwear briefs. In the interests of hygiene, we may refuse returns of items where it's obvious that this has not been done
- Return shipping must be via a prepaid & traceable method to ensure safe and documented delivery. We cannot take responsibility for packages that we do not ship ourselves. The products will be your responsibility until they reach Salty Lotus. 
- Please ensure you package your return appropriately to prevent any damage to the items during transit
- Items must be returned within 31 days for a refund and 60 days for exchange. If you return items for a refund after the 31 day return period we will issue you with a credit note that is valid for 6 months. If you return items for exchange after the 60 day exchange period you will not receive free postage. 

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. 
Please be advised that although pictures are taken to try and best display colours there may be some variations between the photograph and the product. If a product does have a slight colour variance to a photo this will not be considered as faulty.  
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Exchanging

For an exchange the easiest and quickest option is to place a new order on our website for your selection. This order will be received and dispatched to you as normal. In the mean time you can send the return back to us and once we receive it we will issue a refund to your card less postage and notify you by email. 

If this does not suit please call or email us with your new selection which we will pop on hold for you. Please send us back your return, as soon as we receive it we will post out your new order and notify you by email. 
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Returning

Send the return back to us following the above Return Policy. Once we receive it we will issue a refund to your card and notify you by email.
Refunds will be processed within 7 business days of receiving your return.

Shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to us.

Remember we are here to help and if you didn’t quite get your order right please feel free to contact us to help you. 

FAULTY ITEMS
If you believe you have received a faulty item, please notify us within 1 day of receiving your order. Email us with photograph evidence and we will attend to the issue ASAP.
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Please mail returns to

SALTY LOTUS
PO BOX 210
Huskisson NSW 2540

Returns shipping must be via a prepaid and traceable method to ensure safe and documented delivery. We cannot take responsibility for packages that we do not ship ourselves. The products will be your responsibility until they reach Salty Lotus.
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We do not offer refunds for change of mind.

Our team make it their priority to get your order out as soon as possible.  Orders received by 1pm will be dispatched the next business day. If we are missing an item from your order it may take slightly longer to dispatch your order; this happens rarely but we’ll keep you updated if there are any lengthy delays.

We offer FREE Parcel Post delivery Australia wide, on all orders over $250, or $20.00 on orders less than $250.

We use Australia Post to deliver all Australian orders. You can upgrade to Express Post if you want your order as soon as possible. Both services have tracking.

If you haven't received your order please call or email us. We completely understand how keen you will be for your beautiful new rashie and are happy to help.

Please ensure you enter your postal address fully and correctly. Include the business name if applicable and postcode. Salty Lotus is not responsible for any delays or missing parcels as a result of an incorrect or incomplete delivery address.